SUNLU FAQ

FREQUENTLY ASKED QUESTION

If the order has not been shipped/assigned a tracking number, you can update shipping address via the below button: "Modify Shipping Address".

If your order has been shipped, please contact our manual service for more help.

Please attention: Shipping Address must be changed/ edited via SUNLU Online Store If you edit via payment method platform, it doesn't work.


Here are the steps:

Step 1: Log in your SUNLU account.

Step 2: Add some item(s) into your Shopping Cart

Step 3: Check out when item selection is completed.

Step 4: Complete shipping and billing information.

Step 5: Fill in payment information and then click the CONTINUE button to complete the purchase.

Please log in to your SUNLU account and visit "My orders" to check the order status.

Normally, it will take 3-5 working days to prepare your order. We will email you with a tracking number when it is shipped out, you can track it with the number here: https://www.17track.net/en

For Pre-sale orders delivery time please check the pre-sale product link's description

Note: Due to the influence of the COVID-19 epidemic, there is a shortage of global transport resources which may delay your order for several days

Kindly have a check that your email address is spelled and formatted correctly.

Then you may refer to your Spam/Junk folder to check if there is any email from SHEIN.

Also, you may visit "My orders" to get more order update.

SUNLU is running 2 warehouses in each area: UK/Europe/USA/Australia/Russia.

UK warehouse location: Lotton, London

Europe Warehouse Location: Germany, People Republic of Czech

USA warehouse location: California, New York

Australia warehouse location: Sydney, Melbourne

Russia warehouse location: Moscow

Note: Since the United Kingdom of Great Britain and Northern Ireland leave to the Europe Union, it is not possible to ship from EU warehouses to the UK

As some packages are shipped internationally, you may not see updates via local couriers until the package is cleared by local customs and entry is granted into your location. If your order is still under the estimated delivery time frame, kindly wait patiently. Once this process has been completed, you will see tracking updates.If your order has not been updated for a long time and is overdue,you may contact the shipping courier or contact agent for help.

Typically this is due to an incomplete/incorrect shipping address or the shipping company not having access to the delivery location.

If your shipping tracking info shows 'Returned to Sender' (as seen below), please click the 'Contact Agent' button below for a reshipment or a refund of your order.

Note: Please provide your correct delivery address when contacting us for a reshipment.

It normally needs 1~3 days to process an order before shipping.

We'll email you once it gets shipped out.

SHEIN provides two ways for tracking:

1. Shipping Email: It contains your tracking number and tracking link.

2. Track via "My Order", which also has a "TRACK" button.

-Please log into your account, click on "My orders" and click on the "Track" button for more details.

Note: It may take 3-5 days to see any activity once it has shipped out from our end as the next facility needs time to scan packages. Please allow some time for the courier to update the latest tracking info after reaching the next facility.

We will do partial shipping for your order in the following conditions:

1) Items are in different warehouses.

2) Clearance or sale items need additional preparation time.

3) Weight limit of customs or courier.

You will receive an email notification when each package is being shipped.

Not to worry! Clicking 'Confirm Delivery' will not affect the shipment of your package.

I can get you the tracking number and the courier details for your order if you'd like to select an order below.

Due to the global events, flights decreased frequency also government restricted movement, which will delay the delivery of orders.

For now, SUNLU needs 1-3 days for processing now when total delivery comes into 3-5 days.

We are working around the clock to ensure that there are minimal delays and interruptions of our services, yet within limited resources and capacity, shipping and delivery will take longer time these days.

Before we move forward, make sure you've checked your mailbox and have asked your neighbors if they received your package by mistake.

For more details, you may contact the shipping company or email contact us

If you receive a damaged, defective or incorrect item, please follow these steps within 45 days of placing your order


1) Contact us at sales02@sunlu.com


2) Tell us your order number and explain why


Please note: You may need to submit photos of the item that clearly show any damage, defects, etc.


3) We will process your request and get back to you within 48 hours. (excluding holidays)

You will be refunded according to the actual price paid for the items (after deducting coupons and points, if used).



If you still find that your refund amount is incorrect, please contact us at sales02@sunlu.com for more assistance.

We apologize for any inconvenience this may cause you!

You may contact us at sales02@sunlu.com to request a refund or reshipment.


Note: The order number is required. Please also submit a photo of the incorrect item you received.


We will process your question and give you an answer within 48 hours. (Excluding holidays)

PLA  parameters:
Wire diameter: 1.75MM

Tolerance: ±0.02MM 

Printing temperature: 200-230°C 

Substrate temperature: no heating, glue required, heating, 60-80℃ without glue

Tensile strength (KGF): 11-16

Melt index : 7-9g/10min (190℃,2.16Kg)

Elongation at break : 4% 

Print speed: 50-100MM/s 

Air bubbles: 100% zero bubbles 

Net weight: 1 KG/roll

Gross weight: 1.3 KG / roll

Length: 1.75MM(1KG)=330M

PLA+  parameters:

Wire diameter: 1.75MM 

Tolerance: ±0.02MM 

Printing temperature: 210-235°C 

Substrate temperature: 70-80°C Tensile force (KGF): 11-15 

Melt index: 9-11g/10min (190°C,2.16kg) 

Elongation at break: 45% 

Print speed: 50-100MM/s 

Air bubbles: 100% Zero bubbles 

Net weight: 1 KG/roll 

Gross weight: 1.3 KG / roll 

Length: 1.75MM(1KG)=330M

PLA Marble Parameter:

Wire diameter: 1.75MM

Tolerance: ±0.02MM

Printing temperature: 200-230℃

Substrate temperature: not heated with glue

       Heating 50-60 ℃ can not be coated with glue

Tensile strength (KGF): 11-16

(Enterprise standard 23℃ wire diameter 1.75 mm)

Melt index:7-9g/10min 

(190℃,2.16Kg)

(Reference GB/T 3682.1-2018)

Elongation at break: 4%

(Enterprise standard 23℃, wire diameter 1.75 mm)

Melting point:165-180

Heat deflection temperature ℃: 55

Density g/cm³: 1.24

Water absorption %:0.50%

Printing speed: 40-80MM/s

Air bubble: 100% zero bubble

Net weight: 1 KG/roll

Gross weight: 1.3 KG / roll

Length: 1.75MM(1KG)=330M

PLA Carbon Fiber Parameter:

Wire diameter: 1.75MM

Error: ±0.02MM

Printing temperature: 200-230℃

Substrate temperature: no heating, glue required, heating, 50-65℃ without glue

Tensile strength (KGF). 11-14

(Enterprise standard 23℃, wire diameter 1.75mm)

Melt index :11-16g/10min

(220℃,2.16kg)

(Reference GB/T 3682.1-2018)

Elongation at break :3

(Enterprise standard 23℃, wire diameter 1.75mm)

Melting point :170-190

Heat deflection temperature ℃: 62

Density g/cm³: 1.21

Water absorption %: 0.50

Printing speed: 50-100MM/s

Air bubble rate: 100% zero bubble

Net weight: 1KG

Gross weight: 1.3KG/roll

Length: 1.75MM (1KG)=300M

WOOD parameters:

Wire diameter: 1.75MM 

Tolerance: ±0.03MM 

Printing temperature: 170-190°C 

Substrate temperature: no heating, glue required, heating, 60-70℃ without glue 

Tensile strength (KGF): 6-10 

Melt index : 7-12g/10min (190°C,2.16kg) 

Elongation at break : 4% 

Print speed : 50-100MM/s 

Air bubble: 100% zero bubble 

Net weight: 1KG/roll 

Gross weight: 1.3KG/roll 

Length: 1.75MM(1KG)=330M

PETG parameters:

Wire diameter: 1.75MM 

Tolerance: ±0.02MM 

Printing temperature: 220-250°C 

Substrate temperature: no heating, glue required, heating, 70-80℃ without glue 

Tensile strength (KGF): 8-14 

Melt index : 6-11g/10min (220℃,2.16kg) 

Elongation at break : 210% 

Print speed : 50-100MM/s 

Air bubbles: 100% zero bubbles 

Net weight: 1KG/roll 

Gross weight: 1.3KG/roll 

Length: 1.75MM(1KG)=320M

PETG-G Parameter:
Wire diameter: 1.75MM

Tolerance: ±0.02MM

Printing temperature: 215-230℃

Substrate temperature: no heating need to apply glue

       Heating 50-65 ℃ can not be coated with glue

Tensile strength (KGF): 8-15

Melt index :4-9g/10min

(190℃,2.16kg)  

Elongation at break: 4%  

Melting point ℃:160-170

Heat deflection temperature ℃:65

Density g/cm³: 1.25

Water absorption %: 1.1%

Printing speed: 50-100MM/s

Air bubble: 100% zero bubble 

Net weight: 1KG/roll

Gross weight: 1.3KG/roll

Length: 1.75MM(1KG)=320M

SILK  parameters:

Wire diameter: 1.75MM 

Tolerance: ±0.02MM 

Print temperature: 200-230°C 

Substrate temperature: no heating with glue, heating 60-80℃ without glue 

Tensile strength (KGF): 6-8 

Melt index : 5-10g/10min (190℃,2.16kg) 

Elongation at break : 200% 

Print speed : 30-60MM/s 

Air bubble: 100% zero bubble 

Net weight: 1KG/roll 

Gross weight: 1.3KG/roll 

Length: 1.75MM(1KG)=330M

ABS parameters:

Wire diameter: 1.75MM 

Tolerance: ±0.02MM 

Printing temperature: 230-270°C 

Substrate temperature: 80-120°C Tensile strength (KGF): 6-11 

Melt index: 12-19g/10min (220°C,10kg) 

Elongation at break: 25% 

Print speed: 50-100MM/s 

Air bubbles: 100% zero bubbles 

Net weight: 1 KG/roll 

Gross weight: 1.3 KG/roll 

Length: 1.75MM(1KG)=395M

TPU Parameter:
Wire diameter: 1.75/3.0MM

Tolerance: ±0.03MM

Printing temperature: 205-230℃

Substrate temperature: no need to add temperature

Tensile strength (KGF) :/

Melt index :5-8g/10min

(190℃,2.16kg)

Elongation at break :600%

Melting point ℃:175-180

Heat deflection temperature ℃:/

Density g/cm³: 1.15

Water absorption%:0.5%

Printing speed: 20-40MM/s

Air bubble: 100% zero bubble

Net weight: 0.5KG

Gross weight: 0.8KG/roll

Length: 1.75MM(0.5KG)=165M

Net weight: 960 g

Gross weight/box :1.25KG

Size: 271(L)×100(W)×237(H)mm

Maximum capacity: φ210*89(H)mm

The best use of environmental temperature: 20 ℃ ~ 35 ℃

Relative humidity: ≤90%

Temperature setting range: 35℃~55℃

Power adapter specifications.

Input specification: AC 100V~240V, 50/60Hz

Output specification: DC:24V±1.2V, 2A

Standby power: 0.05W

Maximum operating current: 1.8A

Maximum operating power: 48W

TIPS

1. If you are unable to download the file directly from the links above, please try the following: 1. Login to your Google account.
2. Click "Save Shortcut to Drive" in the upper right corner of the file download page, and then click "My Drive". After selecting the appropriate folder, click "Add shortcut here" to save the file to your personal Google Drive.
3. Go to your personal drive, find the file you just saved, and click download from your personal drive.

Product Show

Net weight: 1109g

Gross weight/box :1.25KG

Size: 265(L) X274(W) X 118(H) mm

Maximum capacity: φ210*85(H)mm

Best use environment temperature: 20℃~35℃

Relative humidity: ≤90%

Temperature setting range: 35℃~70℃

Power adapter specifications.

Input specification: AC 100V~240V, 50/60Hz

Output specification: DC:24V±1.2V, 2A

Standby power: 0.05W

Maximum operating current: 1.8A

Maximum operating power: 48W

Print technology type FDM

Print size 310×310×400 (mm)

Number of printheads Single printhead

Printhead specification 0.4mm (compatible specification: 0.4mm-0.8mm)

Print speed 20-100mm/s

Recommended consumables type 1.75mm PLA,PLA+, carbon fiber, ABS, PETG, WOOD, TPU

Maximum printing temperature 260℃

Hot bed heating temperature 100℃

Slicing Software Cura

Cura software input model file format STL .OBJ .AMF

Cura output model file format Gcode

Support printing method TF Card, PC

Power supply specification 115V/230V AC,50/60HZ

Machine size 600×490×640(mm)

Printer net weight approximately equal to 10.8KGs

Packaging parameters 650*590*298mm

Gross weight 14.8kg

Print technology type: FDM

Print size: 310×310×400 (mm)

Number of printheads: Single printhead

Printhead specifications: 0.4mm (compatible specifications: 0.4mm-0.8mm)

Print speed: 20-250mm/s

Recommended consumables type 1.75mm PLA,PLA+, carbon fiber, ABS (low temperature), PETG, HIPS, WOOD, PCL, TPU

Maximum printing temperature 260℃

Hot bed heating temperature 100℃

Slicing Software: Cura

Cura software input model file format: STL .OBJ .AMF

Cura output model file format: Gcode

Support printing method: TF Card, PC

Power supply specification: 115V/230V AC,50/60HZ

Machine size: 600×490×640(mm)

Printer net weight approximately equal to 11.56KGs

Packaging parameters: 650*600*330mm (1PCS/box)

Gross weight 16.75KG

Click the following link to get:

User Manual

Free 0.25kg PLA (random colour) with the purchase of PLA+ Black & White Grey, Silk Silver, PETG Black, Carbon Fibre, S1, S8 Pro in the USA.


Free 0.25kg PLA (random colour) with purchase of PLA Grey, PLA Marble in Europe.

14th May - 31th May     $149.99

1st June - 30th June       $179.99

1st July - 25th July          $199.99


Shipping Date : start with 25th , July , 2022 
Price will resume to $249.99 after  25th July

Get more. Pay less.

Buy 2 rolls for $36.00 ($1.98 off!)
Buy 5 rolls for $85.00 ($9.95 off!)
Buy 10 rolls for $150.00 ($39.90 off!)



Shipping Date : start with 25th , August , 2022

Really sorry for telling this:  Our membership points system is being updated and we will reopen when the update is complete.Stay tuned.

To change and/or update a Shipping Address or Billing Address: Sign into “My Account” and click“Addresses”



You can add a new address or change it




On the login page click  “Forgot your password?


And enter your email address. 

You will receive a link to create a new password via email.

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