Shipping issue Two parcels only electronically announced, no tracking updates

Hello SUNLU Support Team,

I placed an order directly through the official SUNLU website. According to your shipping information, orders to Germany are shipped from your German warehouse, with an estimated delivery time of 1–3 business days.

My order was split into two separate shipments. Both tracking numbers were electronically announced on Friday, November 6, 2026, at 18:14.

However, as of Monday, November 9, neither shipment has received a physical scan or any further tracking update. Both tracking numbers still show only "The shipment has been electronically announced".

The tracking numbers are:

- 00340435072882697301

- 00340435072882697295

Order numbers are:

#SL150135DE26

#SL150217DE26

The shipping service shown by DHL is Gebrüder Weiss Express Ltd.

Request / Expectation

Could you please check whether both parcels have actually been handed over to the shipping carrier?

I would appreciate clarification on when the parcels are expected to be dispatched and delivered.

I have already contacted SUNLU by email regarding this issue, but I would also like to follow up here.

Thank you for your assistance.