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Informativa sui rimborsi

These SUNLU After-Sales Policies (these “Policies”) only apply to SUNLU products you purchased from SUNLU Official Online Store(www.sunlu.com.)
For purchases made through SUNLU’s authorized resellers, please contact them directly such as eBay, Amazon, AliExpress, Walmart.

To return your product, you should E-mail us first: support@sunlu.com. We will reply to you with the address you going to mail to goods back.  

Request Return Service
√ Within seven (7) calendar days of receiving a product if the product has no manufacturing defect and is still in new condition.
√ Within seven (7) calendar days of receiving a product if the product has a manufacturing defect.

Return Service will not be provided where
× It is requested beyond seven (7) calendars days of receiving a product.
× A product sent to SUNLU for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes.
× A product is not delivered to SUNLU within seven (7) calendar days after Refund Service confirmation is sent from SUNLU.
×Since the printer accessories are easily damaged and it is impossible to confirm whether the customer's use caused the damage, the return process is not accepted
× Other circumstances stated in this policy.

Request Replacement Service
√ Within fifteen (15) calendar days of receiving the product if the product has sustained substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to SUNLU.
√ Within fifteen (15) calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.
√ Within fifteen (15) calendar days of receiving the product if the product suffers performance failure.

Replacement Service will not be provided where
× Service is requested more than fifteen (15) calendars days after receiving a product.
× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
× A product sent to SUNLU for replace does not include all original accessories, attachments and packaging, or contains items damaged by user error.
× A product is found to have no defects after all appropriate tests are conducted by SUNLU.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
× Received product has not been sent back to SUNLU seven (7) calendar days after replacement confirmation from SUNLU.
× Proof of damage during transit issued by the carrier cannot be provided.
× Other circumstances stated in this policy.

Shipping costs must be covered by the buyer in the following situations
√ Returning products for any reason other than a proven defect

√ Buyer’s accidental returns

√ Returning personal items

√ Returning items claimed to have defects but found by SUNLU. quality control to be in working condition

√ Returning defective items in international shipping

√ Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

√ If you receive a refund, the cost of return shipping will be deducted from your refund.

Part Replacement for Quality-Related Issues
All quality-related defects on items sold directly by SUNLU are covered by an extensive warranty, starting from the date of purchase. The replacement part provided by SUNLU may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement part shall be covered for the time remaining in the original product’s warranty.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@sunlu.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ec101@sunlugw.com and send your item to: SunLu 3D, 1000 High Street Bldg A, 1000, Perth Amboy NJ 08861, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.