Shipping
Shipping Zone and Rates (only for the items purchased directly on SUNLU.com.)
Our warehouse is based in the United States, Australia, Europe, and China. We will send the package to the destination from a suitable warehouse that has enough stock.
The United States Shipped from California/New York warehouse
| Delivery time | Transportation Expenses |
| 1 - 7 Business Days |
Free |
Europe Shipped from Germany/Spain/France warehouse
Due to the affected by increasing numbers of COVID-19 cases outbreak and local shutdowns/restrictions in Europe. The UK warehouse cannot be delivered to other European countries and some countries require additional shipping fees
Austria |Belgium | Bulgaria | Croatia | Cyprus | Czech Republic | Denmark | Finland | France | Georgia | Germany | Greece | Greenland | Guadeloupe | Guernsey | Holy See | Hungary | Iceland | Ireland | Italy | Liechtenstein | Lithuania | Luxembourg | Macedonia | Malta | Monaco | Netherlands | Norway | Poland | Portugal | Reunion | Romania | San Marino | Serbia | Slovakia | Slovenia | Spain | Sweden | Switzerland | United Kingdom
| Delivery time | Transportation Expenses |
| 1 - 7 Business Days |
Free(Due to the impact of covid-19. Some countries require additional shipping fees) |
The United Kingdom Shipped from London/Lotton warehouse
| Delivery time | Transportation Expenses |
| 1-7 Business Days | Free |
Australia Shipped from Sydney warehouse
| Delivery time | Transportation Expenses |
| 1 - 7 Business Days | Free |
Asia Shipped from CN warehouse（XiangZhou Qu QianShan ShangMao WuLiu ZhongXin ErQi YongTian Road No.38 Sanlu Industry, Zhuhai, Guangdong, China)
The shipping fee varies greatly in this area. Please contact us for the latest prices before purchase.
Africa and South America Shipped from CN warehouse
Rest of World
| Delivery time | Transportation Expenses |
| 7 - 15 Business Days | Free |
| 3 - 7 Business Days | from $10 |
Note: Due to Customs Tariff，Freight charges for bulk orders will be based on actual conditions.
Your package may be subject to the customs fees and import duties of the country to which you have your order shipped. www.SUNLU.com cannot determine these fees during the checkout process. But we will provide the best solution for you.
contact us (sales02@SUNLU.com)
1. Whether global free shipping or not?
Answer: It is not global free shipping .due to Express company's different charge standard in different countries, so we provide part of country free shipping.
2. Why do I need to pay for remote area fees?
Answer: Due to Express company (DHL, FedEx, UPS, EMS, etc.) delimit different areas as remote area based their standard. So we do not know whether your address is a remote area before we get your address information . so, if your address is the remote area, need to pay remote area fees.
3. Why my order always does not have detailed tracking information?
Answer: after you finished payment, we need 1-3 days to handle the order, then send it to Express company. Express company needs check and records, then arrange delivery . as standard, it needs 3-5 days update first tracking information . if there is no information within 7-10 days. Please contact the buyer servicer.
4. Why do I need to pay tax for our local Express or local customs?
Answer: if your local Express company charge your money, please ask them why charging fee . and for what ? it is crucial for the buyer.
About customs charging fees. Nobody can control, every country customs has different Import and export tariff systems, so if you want to avoid customs fee, please tell our service your request. we will do as your request.
5. How many days will I receive my printer?
Answer: usually, after update the first tracking information, it needs 5-15 days.
About packing:
1, Modular packaging, all 3d printer parts are in a box, scientific packaging design, each piece carefully protected to ensure safe arrival.
About feedback:
1, If you are satisfied with 3d printer kits, please leave a positive feedback to us. Thanks in advance!
2. If you are not happy for any reason, please contact us at support@sunlu.com before leaving feedback, we will work with you to help you solve any problem until you are satisfied.