Core Purpose

-We fully protect your 3D printing creation experience. We will try to respond quickly and efficiently and to provide every user with professional after-sales support. Our goal is to ensure all users can operate SUNLU's full range of 3D printing filaments, dryers, auxiliary materials and accessories without any trouble.

What we can help you with

-Product Consultation: We give professional answers to questions about product parameters, usage methods, compatible printers, filament selection, as well as beginner guidance and advanced skill sharing

-Quality Issues: Troubleshooting and judgment of product factory defects and performance failures; return, exchange, repair and reissue services are supported for products under warranty

-User Assistance: One-to-one solutions for practical problems such as filament clogging, warping, layering, abnormal temperature control of dryers, and poor effect of auxiliary materials

-Order related issues: We offer assistance for all orders made on our site, including logistics inquiry, missing/wrong/damaged package handling, order modification, invoice application, etc.

-Warranty Inquiries: Anything related to the  warranty period and scope

After-Sales Assistance Process

-Contact Customer Service: Send us your question or feedback through the website's assistance portal, remember to include information like order number and product problem details.(Email us at support@sunlu.com)

-Problem Verification: The after-sales team will check out your problem within 1-2 working days, and will provide a customized solution

-Solution: We will try to solve your issue as quickly as possible by offering repair advice, product exchange, product return or other services.

-After-Sales Follow-up: We will conduct a follow up after the problem has been resolved to collect your opinion on our customer service.